This section, together with the documents to which it refers, informs you of the general conditions governing the supply of our products (“products”) presented on www.newlook.com (“our site”). Please read these terms and conditions carefully before using our site or ordering any products.
Terms of Sales
Tracking your order
All international express deliveries are fully tracked. To track your order, log in to your account, select “My Orders” and select the appropriate “View Order” button. You can also select the "Track My Order" option at the top of the home page and enter your order number.
If you have selected Standard Shipping, you can view the tracking of your package up to the time of shipment – you will see if the order has been processed and if we have shipped it. Depending on your country of delivery, you may have access to tracking throughout the transit of your order – in this case, a tracking number will be communicated to you when your package is sent.
Information about our company
“Our website www.newlook.com is operated by New Look Retailers Limited (“we”, “us”, “our”). We are registered in England and Wales under company number 01618428 at our registered office at New Look House, Mercery Road, Weymouth, Dorset, DT3 5HJ, United Kingdom, Telephone +44 ( 0 ) 1305 765000. Our VAT (value added tax ) number is FR35515155885 »
Orders
Once an order has been placed, you will receive an email confirming that we have received it.
Order Errors
You can modify your order until you click the “Order with obligation to pay” button in the payment section.
Prices
Please note that the prices displayed on our site include VAT, where applicable, but not delivery costs which will be added to the total amount due. Applicable delivery charges will be clearly displayed during the checkout process.
Due to the large number of products on our site, it is possible that the price indicated is not always the correct one, despite our best efforts. If we discover a pricing error, we may, at our discretion: (i) contact you to allow you to reconfirm your order at the correct price or cancel it; or (ii) refuse your order and notify you of the rejection.
Payment
We accept the following credit or debit cards: Visa credit and debit cards, MasterCard credit and debit cards, American Express credit or store cards, Switch/Maestro debit cards, Visa Electron cards. We also accept payments by PayPal. Please note that if you wish to pay with PayPal and do not have a PayPal account, you will need to open a new account directly with PayPal. We do not currently accept cash, checks or gift certificates as online payment methods. By placing an order through our site, you confirm that the payment information provided is valid and correct. All transactions are denominated in euros. If your card uses another currency, its issuer or your bank will determine the applicable exchange rate and may add additional administrative or processing fees that you must pay to payments.
We will only charge your credit or debit card when we ship your order. Any orders paid with PayPal will be charged upon submission of the order. If we reject or cancel your order for any reason, the corresponding amount will be re-credited to your PayPal account.
Terms and conditions
Delivery
We currently deliver our products to over 65 countries.
Standard delivery and delivery to a Relay Point are FREE for orders where non-reduced items total an amount of €65 or more (reduced items are not taken into account). Click here for more information on delivery options.
Express delivery is free to a number of countries - your order must reach a minimum amount in order to benefit from this offer. More information here .
See delivery options by country.
If you do not have an account, you can enter the delivery address after choosing the products you want to purchase from us. If you have an account, you can register your shipping address in the "My Account" section. You can change your shipping address at any time during the checkout process, until you click the "Place Order" button.
To ensure timely delivery, we may change delivery options during sales or peak periods. The options available will be clearly indicated in the payments section.
Due to customs, legal and regulatory restrictions, and certain practical restrictions applicable to products delivered worldwide, our products may not be available for delivery to certain destinations. We reserve the right to define what can and cannot be delivered to each specific destination.
Please note that many countries have imposed import restrictions on certain products or materials. International deliveries may be subject to customs duties or import taxes. These duties or taxes are collected when the product reaches the destination country. You are responsible for determining whether our products may be subject to an import restriction to your chosen destination. You are also responsible for any duties, taxes or additional charges levied on your product at the time of importation, and you must pay these costs. We recommend that you contact the local customs authority or post office (if applicable) to inquire about customs restrictions and possible charges before placing an order.
Collection service delivery to Collection Point - UPDATE 10/21/2022: SERVICE SUSPENDED
We offer a collection service so that you can collect your order from a collection point. More than 16,000 collection points are available in France.
To use this service, simply choose the Collection Point delivery service when ordering and Colissimo will send you an email and an SMS to confirm the date of receipt of your order. Once you have chosen your collection point and validated your order, you will no longer be able to modify or change the delivery method or location. The opening hours of the chosen collection point may vary and will be indicated to you before you validate your order. To collect your package, you will need to have an identity document corresponding to the name entered when ordering, as well as the email address or SMS sent by Colissimo. Only the person in whose name the package is addressed will be able to receive it. Your package will be kept at the collection point for 10 days. If you do not receive your package within 10 days of arriving at the collection point, it will be returned to our warehouse. Once we receive it, we will refund you within 30 days. We aim to issue refunds within 5 days of receiving packages. Please allow an additional 5 to 7 days for the funds to appear in your account. The delivery service to a Collection Relay Point costs €5.99 for all orders under €65 and is free on all orders over €65 (final amount, after any reduction or offer). Prices for this service are subject to change without notice. Our returns policy
We hope you will be delighted with your items, however, if you change your mind for any reason we will be happy to refund you for any unworn item in good condition within 28 days of the date of purchase with a voucher valid order. Please note that certain exceptions apply as detailed below.
Any refunds will be made in the original monetary currency.
Refund Exceptions:
• For hygiene reasons, we cannot offer refunds for earrings and piercings, cosmetic products, and swimwear and underwear if the original packaging or seal of The hygiene sticker has been removed. This does not affect your statutory rights.
Please note:
The returns policy above applies to a change of mind and this does not affect your statutory rights, and that return costs are the responsibility of our customers (except for incorrect items, different from their description, or damaged).
Please note that refunds will be processed within 15 business days of receiving your package at our warehouse.
Your right of withdrawal
EU customers have the right to cancel orders purchased online:
- You are authorized to cancel your contract if you wish, provided that you exercise this right no later than 14 days after the date of receipt of the products or services (“cancellation period”).
- Your right to cancel the contract does not apply to products made to your specifications, clearly personalized or which, by reason of their nature, cannot be returned or are likely to deteriorate or expire quickly.
- For health reasons, your right to cancel the contract and return the products does not apply to products in airtight packaging opened after delivery (for example, earrings or piercings).
- If you wish to exercise your right of withdrawal, you must remain in possession of the products and treat them with care.
- To exercise your right of cancellation, you must inform us of your decision before the end of the cancellation period, using the standard cancellation form reproduced below or by making a clear declaration stating your decision to cancel. cancel the contract. You will need to provide your name, address, details of the order you wish to cancel and, where possible, your telephone number and email address. You can cancel your contract using the “Contact Us” form.
- If you decide to cancel an order, you must return the products to us at your expense, within 14 days of such cancellation, and we will refund you (using the payment method used to pay for the original transaction) the corresponding amount. to the articles to which the rights of withdrawal apply. This amount includes delivery costs (except for additional costs incurred if you choose a delivery method other than our standard delivery and the least expensive delivery method).
- Fees may be deducted from your reimbursement to compensate for the loss of value of the products supplied, if the latter results from manipulations on your part going beyond the framework necessary to establish the nature, characteristics and functioning of the products. We will make the refund no later than 14 days when we have received the products returned by you or you have provided proof of their shipment, whichever comes first.
- Once we have received your shipment, the refund will be processed within 30 business days.
Care of items in the event of returns
If you wish to return your products, you must treat them with care and they must be returned to us in their original condition. In other words :
- You can open the packaging to examine and try the products.
- You should not try the products while wearing strong perfume/aftershave or deodorant, which may leave an odor or mark on the products.
- You should not wear the shoes outdoors and no scuffs should appear on the soles.
- Hygiene strips should never be removed from products (e.g. swimsuits).
- Labels should not be removed from products.
- The original packaging must be kept and returned.
If you do not take reasonable care of the products before returning them to us, you will have to compensate us. Our returns policy does not affect your statutory rights in the event of faulty products.
Legal guarantees
We are required to provide the legal guarantee of conformity as provided for by articles L. 211-4 et seq. of the French Consumer Code and the legal guarantee against hidden defects as provided for by articles 1641 et seq. of the Code French civilian.
Regarding the guarantee of conformity, you have a period of two years from delivery of the product to claim it.
You can choose between repairing the product or exchanging it, subject to the conditions relating to costs provided for in article L. 211-9 of the French Consumer Code.
You are not required to prove the existence of non-conformity during the 24 months following delivery of the product.
This legal guarantee of conformity applies independently of any commercial guarantee granted.
In addition, you can assert your rights under the guarantee against hidden defects in the item sold within the meaning of article 1641 of the French Civil Code. In this case, you may choose to cancel the sale or receive a partial refund in accordance with article 1644 of the French Civil Code.
Risk and Ownership
You assume all risk regarding the Products from the moment you or someone you designate comes into their possession. Title to the products will only pass to you on delivery or (if that is later) when we receive payment in full of all amounts due in respect of the products, including delivery charges.
Electrical recycling
EU regulations on waste electrical and electronic equipment (WEEE) allow you to recycle your used electrical products free of charge.
It is often possible to recycle electrical waste and use the recovered resources to manufacture new consumer goods. WEEE regulations aim to reduce the quantity of electrical and electronic products disposed of in this way, and to encourage everyone to do their part in protecting our environment for future generations.
To remind you to think about recycling, all new electrical products are marked with a symbol representing a crossed-out wheeled bin.
Your information
We process personal information about you in accordance with our Privacy Policy.
Product Colors
We make every effort to display product colors on our site as accurately as possible. However, because the colors you see depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product when delivered. This does not affect your statutory rights.
Events beyond our control
We will not be liable for any failure or delay in performance of any of our obligations under a contract attributable to events beyond our control, including force majeure, fire, flood, bad weather, explosion, war, act of terrorism, industrial disputes (whether or not involving New Look employees), or acts of local or central government or other competent authorities. This does not affect your statutory rights.
Entire Contract
These terms and conditions and other notices published on our website represent the entire contract between us and you relating to the supply of Products. No other provision or condition will be included in the contract, unless agreed in writing by us, after signature by an authorized employee of New Look.
Our right to revise these terms and conditions
We have the right to revise and amend these terms and conditions from time to time.You will be subject to the terms and conditions in force when you order products from us.
Applicable law and jurisdiction
This website, its contents and any contracts entered into as a result of the use of this website shall be governed by and construed in accordance with English law. In the event of a dispute, we invite you to contact us first to seek an amicable solution with us. If one cannot be found, the parties to any such contract consent to the exclusive jurisdiction of the courts of England and Wales or your place of residence. We inform you that you may use a mediation procedure or any other alternative dispute resolution method before initiating legal action. Information about the European Commission's online dispute resolution platform is available at: http://ec.europa.eu/odr .
These terms and conditions do not affect your legal statutory rights under French law.
Children's Privacy on Our Website
Our site is not intended for use by children under the age of 18, and we do not intentionally collect any information from anyone under the age of 18.
To enter into a contract with New Look, you must be over 18 years of age and have a valid credit or debit card issued by a bank recognized by us. New Look reserves the right to refuse any request from you in the event that you do not meet these requirements. By placing an order, you confirm that all information you provide to us is genuine and accurate, you certify that you are authorized to use the credit or debit card used to place the order and that you have sufficient funds to cover the price of goods ordered
Website Terms of Use
Cette section vous informe des conditions générales (« Conditions d'utilisation ») régissant votre utilisation de notre site web www.newlook.com/fr (« note site »), que vous soyez visiteur ou utilisateur déjà enregistré. Veuillez lire attentivement ces conditions d'utilisation avant de commencer à utiliser notre site. En utilisant notre site, vous confirmez que vous acceptez ces conditions d'utilisation et vous vous engagez à vous y conformer.
Achat de produits par l'intermédiaire de notre site
L'achat de produits par l'intermédiaire de notre site est régi par nos conditions de vente.
Vos informations personnelles
Lorsque vous commandez des produits sur notre site, vous devez compléter un processus d'enregistrement. Les informations que vous fournissez sur notre site doivent être complètes et exactes. Vous ne devez pas usurper l'identité de toute autre personne ou entité, ou utiliser un faux nom ou un nom que vous n'êtes pas autorisé(e) à utiliser. De temps à autre, nous pouvons proposer d'autres services exigeant également une procédure d'enregistrement. Nous traitons les informations personnelles vous concernant conformément à notre Politique de confidentialité.
Mot de passe et sécurité du compte
Pour accéder à vos données stockées sur notre site, vous devez entrer vos informations de compte et votre mot de passe (informations de connexion). Vous êtes responsable de maintenir la confidentialité de vos informations de connexion et de toutes les activités effectuées sous votre compte, dans la mesure où vous avez effectivement autorisé lesdites activités. Si vous avez des préoccupations au sujet de vos informations de connexion ou si vous pensez qu'elles ont fait l'objet d'une utilisation abusive, vous devez nous contacter immédiatement pour nous en informer ; nous pouvons désactiver votre compte immédiatement.
Services tiers
Nous pouvons de temps à autre être amenés à rendre disponibles par l'intermédiaire de notre site les services fournis par des tiers. Pour accéder à ces services, vous devez vous inscrire auprès de ces tiers et traiter directement avec eux. Nous n'avons aucun contrôle sur le contenu de ces sites tiers ni sur l'exécution de ces services. Par conséquent, vous utilisez ces services à vos propres risques et nous déclinons toute responsabilité pour ces services ou pour toute perte ou dommage qui pourrait découler de leur utilisation.
Responsabilité
Notre responsabilité au regard des produits que vous pouvez acheter par l'intermédiaire de notre site est soumise à nos Conditions de vente.
Nous avons préparé le contenu de notre site avec le plus grand soin. Toutefois, nous ne sommes pas responsables des erreurs ou omissions ou des problèmes techniques indépendants de notre volonté que vous pourrez rencontrer avec notre site. Si nous sommes informés d'inexactitudes dans le contenu de notre site, nous tenterons d'y remédier dans les meilleurs délais. Il est expressément rappelé qu’Internet n’est pas un réseau sécurisé. Nous ne saurions, de ce fait, être tenus responsables de la contamination de votre système informatique par des virus potentiels ou de l’intrusion d’un tiers dans ce dernier, et déclinons toute responsabilité quant aux conséquences indépendantes de notre volonté qui découlent de votre connexion au réseau par le biais de notre site. Plus précisément, nous ne saurions être tenus responsables d'un préjudice causé à votre personne, à votre matériel informatique et aux données qui y sont stockées, ni de ses éventuelles conséquences sur vos activités personnelles et professionnelles. Nous vous conseillons donc de prendre toutes les mesures nécessaires pour protéger votre équipement et les données qui y sont stockées contre des dommages éventuels.
Cela n'affecte pas notre responsabilité pour les produits que vous pouvez acheter par l'intermédiaire de notre site. Ces conditions d'utilisation n'affectent pas vos droits statutaires en vertu du droit français.
Propriété intellectuelle
« New Look » est une marque déposée de New Look Limited.
Nous sommes les propriétaires ou titulaires de la licence de toutes les marques commerciales, ainsi que des autres marques, dénominations commerciales, noms de marque, noms commerciaux, illustrations, images, logos, dessins et modèles enregistrés ou non, droits d'auteur et autres droits de propriété intellectuelle qui apparaissent sur notre site et dans tous les contenus qui y sont publiés. Vous pouvez faire usage de ces droits et contenus dans le seul but d'utiliser notre site conformément aux présentes conditions d'utilisation.
Vous ne pouvez pas copier, reproduire, republier, télécharger, publier, diffuser, transmettre, rendre disponibles au public, ou utiliser de tout autre façon les contenus de notre site, sauf pour votre utilisation personnelle et non commerciale.
Disponibilité du site
En cas de besoin, nous pouvons suspendre l'accès à notre site, ou le fermer indéfiniment. Nous ne saurions être tenus responsables si, pour une raison ou une autre, notre site est indisponible, à tout moment et pour une durée quelconque.
Virus, piratage et autres infractions
Vous ne devez pas utiliser notre site à des fins abusives, en y introduisant volontairement des virus, chevaux de Troie, vers, bombes logiques, enregistreurs de frappe, logiciels espions, logiciels publicitaires ou tout autre matériel malveillant ou technologiquement nuisible. Vous ne devez pas tenter d'obtenir un accès non autorisé à notre site, au serveur sur lequel notre site est stocké ou à tout serveur, ordinateur ou base de données connecté à notre site. Vous ne devez pas attaquer notre site via un déni de service ou une attaque distribuée par déni de service.
La violation de cette disposition constitue une infraction criminelle en vertu du droit français. Nous signalerons aux autorités concernées tout manquement à la loi et nous les assisterons en leur divulguant votre identité. Une telle violation mettra immédiatement fin à votre droit d'utiliser le site.
Lien vers notre site
Vous pouvez établir un lien vers notre page d'accueil, à condition d'opérer d'une manière juste et équitable et de ne pas nuire à notre réputation ou d'en abuser, mais vous ne devez pas établir un lien suggérant une forme d'association, d'approbation ou de caution de notre part alors qu'il n'en existe pas.
Notre site ne doit pas être encadré par un autre site, et vous ne pouvez pas créer un lien vers une partie quelconque de notre site autre que la page d'accueil. Nous nous réservons le droit de retirer notre autorisation de lien sans préavis. Le site Web à partir duquel vous insérez un lien doit être conforme en tous points à la législation locale, nationale ou internationale en vigueur, à la réglementation et aux bonnes pratiques industrielles.
Variations
Nous nous réservons le droit de modifier ces conditions d'utilisation à tout moment en révisant cette page. Vous devriez de temps en temps vérifier cette page pour prendre connaissance des modifications apportées.
Divisibilité
Si une de ces conditions d'utilisation est considérée comme non valide, la validité des autres conditions ne sera pas affectée dans toute la mesure permise par la loi.
Réclamations
newlook.com a pour ambition de toujours assurer la satisfaction de ses clients. Toutefois, si vous êtes mécontent d'un quelconque aspect de notre site ou du service que nous proposons et souhaitez formuler une réclamation, veuillez nous contacter.
Loi et juridiction
Notre site Web, son contenu et ces conditions d'utilisation sont régies par et interprétées conformément à la loi anglaise. Ces conditions générales n'affectent pas vos droits statutaires légaux en vertu du droit français.
Tout litige entre nous concernant ce site, ou lié directement ou indirectement à ces conditions d'utilisation, sera soumis à la juridiction exclusive des tribunaux d'Angleterre et du Pays de Galles ou de votre lieu de résidence.
Changes to our Terms of Use
Any future changes to our Terms of Use will be posted on this page. These Terms of Use were last updated on August 30, 2016.
Security, Privacy & Cookies
Read our Security Policy
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